At Turkish Perfume, we are committed to providing you with high-quality products and ensuring your satisfaction. In the unlikely event that you are not completely satisfied with your purchase, we have outlined our Return & Refund Policy to make the process as seamless as possible.
1. Return Policy
Eligibility for Returns
- Returns are accepted within 14 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as you received it.
- Proof of purchase (receipt or order confirmation) is required to process the return.
Non-Returnable Items
- Opened or used perfumes, attars, and bakhoor.
- Customized or personalized items.
- Items purchased on sale or special offers unless they are defective.
Return Process
- Contact our customer support team at [email address/WhatsApp: +966 58 123 5489] to initiate the return.
- Provide details about your purchase, including your order number and reason for return.
- Once approved, ship the item to our return address. The customer is responsible for the return shipping costs.
- After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
2. Refund Policy
Refund Approval
- Once your return is received and inspected, a refund will be processed if the product meets our return requirements.
- Refunds are only issued to the original payment method used during purchase.
Refund Processing Time
- Refunds typically take 5–10 business days to reflect in your account after approval.
Partial Refunds
- Items not returned in their original condition or missing components (e.g., packaging or seals) may qualify for a partial refund.
3. Damaged or Defective Products
If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact us within 48 hours of receiving your order to resolve the issue.
- Provide clear photos or videos of the damaged/defective item along with your order details.
- We will arrange for a replacement or issue a full refund, including shipping charges.
4. Order Cancellation
Before Shipment:
You can cancel your order within 24 hours of placing it by contacting our customer support team.
After Shipment:
If your order has already been shipped, you will need to follow the return process after receiving the product.
5. Contact Us
If you have any questions or need assistance with a return or refund, feel free to reach out:
- Email: [Your Email Address]
- WhatsApp: +966 58 123 5489
- Facebook: Facebook Profile Link
At Turkish Perfume, your satisfaction is our priority. Thank you for trusting us with your fragrance needs!